FAQs & Policies

• Please arrive 5 minutes before your appointment

• To help serve you better, first timers complete a brief intake form

• Please use hand sanitizer before touching polish or swatches

• Our beverage service is temporarily suspended

• For pedicure services, please bring your own flip flops or sandals

• To help maintain a relaxing experience for all our guests, we kindly ask that you keep your voices down, turn your cell phone on silent, and refrain from phone calls while relaxing at Lunula.

Making appointments

We recommend online booking, but you may also call us at (718) 349-6100.

We accept walk-ins based on availability but recommend booking in advance. A credit card is required to hold all appointments.

payments

We accept all major credit cards and highly encourage contactless payment. For your convenience, we offer the option to charge to the credit card used to book your appointment.

group bookings + private room bookings

For group booking inquiries, or to inquire about our private service room, reach out to us at info@lunulasalon.com. Deposits are required for groups of 4 or more. Please call to arrange appointment and deposit. Any deposit will be applied as credit to your service:

• Groups of 4: $100 deposit 

• Groups of 5-6: $150 deposit
  

other booking questions?

For additional questions, feel free to reach out to us at info@lunulasalon.com.

24 hour notice

If it’s at least a day before your appointment, please make the change directly on our website or give us a call to speak directly with our front desk team.

within 24 hours

Cancellations within 24 hours of appointment time will incur a 50% cancellation fee per person booked, even for same-day bookings.

no-shows

We have a strict no show policy. If you forget or miss your appointment for any reason, you will be charged for the full amount of the booked service. Thank you for your understanding.

If you’re running late, please give us a call and we’ll do our best to accommodate, whether that

means fitting you in for a shorter treatment or rescheduling you for another time. If we have to adjust or shorten your appointment due to a late arrival, you will still be responsible for the full-service fee of your originally scheduled appointment.

If you forget or miss your appointment for any reason, it will be treated as a no-show and you will be charged for the full price of the service that was booked.

Our gift certificates do not expire, and there are no fees associated with them. Gift certificates are treated as cash and cannot be replaced if lost or stolen.

Prices do not include gratuity. We appreciate your generosity to our hardworking team, and prefer any gratuity be made through Venmo. Click here to download VENMO before your arrival.

pre-service

Our first-timer intake form helps build a profile for your nails, hands and feet so we can better serve you with focused treatments.

service

We will treat your nail, hand and foot care needs. Specifically, we’ll help to address any dryness, roughness, weak and damaged nails, and concerns due to seasonal changes and sensitivities.

While our services have been reviewed by a dermatologist, we do not conduct specialized dermatological procedures or treat conditions best serviced by a medical practitioner.

post-service

We will provide you with personal recommendations following your visit, but keep in mind:

• Your hands and feet are sensitive, so please refrain from aggressive scratching and scrubbing.

• Help maintain moisture and optimal nail health by regularly hydrating, especially after washing.

• We offer SPF protection at the end of service, but long-term care is in your own hands. 

• Regularly apply generous amounts of sunscreen on your hands and feet, which are often overlooked from sun protection.

• While each visit promises results, the biggest impact is made with regular visits and continued homecare. We recommend guests to schedule Lunula check-in every 2-3 weeks, which helps encourage skin turnover and optimal nail health under our care.

We believe in the power of using safe and effective products. We curate a selection of service products with plant-based and certified organic ingredients.

We use plant-based and non-drying polish removers and use 7-free or higher non-toxic polishes and, avoiding harmful chemicals like formaldehyde, formaldehyde resin, toluene, camphor, and dibutyl phthalate.

Our promise to you is that you will enjoy your Lunula experience and leave 100% satisfied. If we

have not met your expectations, please let us know as soon as possible and we will do our best to make it right. Simply email us at info@lunulasalon.com or call us within 7 days of your visit so we can understand your needs and we will set up an appointment to correct your concern at no charge.

We partner with a national program to recycle our disposable PPE, which transforms our used gloves and masks into new viable products.

Let’s recycle together! Through our local recycling partnerships, we are able to recycle nail polish bottles and safely dispose the contents. We encourage you to bring in your old polish bottles (any brand) and receive a reward for participating. Please inquire at the front desk.